oh dear oh dear.... very poor service and here`s why.....
On the recommendation of our local Bath friends, we stopped off for a tea and bite to eat break on Monday 2nd January. The cafe was less than half full. We had our order taken after a 15 minute wait, and although our waiter was pleasant and wrote our order down ( 2 lattes, 1 pot of tea, three juices, 1 scone and two pieces of cake and a jug of water), we noticed there were only 2 waiters serving the whole area.
Customers who sat down 10-15mins after us were served before us. After 45 minutes and two reminders, the drinks arrived, but no cake or jug of water, and no explanation about the delay or where the whole order had got to.
We were very disappointed, our friends embarrassed, and the waiter did not have any response. We were still charged for our drinks,albeit with a 10% reduction.
Cafe Zest was open on a Bank Holiday with inadequate staffing, which is not acceptable to customers paying those sort of prices.
If you want to get a break from shopping in the really lovely locality of Jolly`s in Bath, check how many staff are working and what the waiting time might be at Zest before you rest your weary feet.....